A medium-sized organization in Toronto with satellite offices is looking for an individual to join the group for the role of HelpDesk & Network Support. This position reports to the Information Technology Manager.
Qualified Candidates should possess:
· A degree or diploma in Computer Networks or Information Technology
· 3 years of working experience in the field of computer networks & Microsoft operating systems
· Strong interpersonal talent and ability to interact and communicate excellently and deal with people on all levels.
. Excellent interpersonal skills & speaks perfect fluent English
· Ability to communicate & troubleshoot effectively in order to resolve issues in a timely fashion
· Ability to multi-task efficiently & prioritize tasks & pay attention to details
· Experience with installing & troubleshooting Windows Vista & Windows 7 operating systems
· A firm understanding of Active Directory, DHCP, DNS, TCP/IP, PPTP VPN, RDP
. Experience configuring Sonicwall routers is an asset
. Experience using Navision is an asset
. Experience with navigating Small Business Server 2008 & 2011 & functions of the SBS Console
. Experience with navigating functions in Exchange 2007 & 2010 Email Server
. Experience with creating documentation & procedures for various instruction sets & processes
· Ability and desire to learn new and unfamiliar technologies and applications
Responsibilities will include:
· Providing first line technical support to end users for all computer hardware or software related issues via phone or remote access or travel on-site to remote locations via car
. Manage, respond, prioritize & resolve technical issues via ticketing system
· Assisting with new network implementations at remote locations
· Creating Active Directory accounts & joining PCs to domain in SBS2008 & 2011 environments
· Assisting in the monitoring & maintenance of existing servers & network infrastructure
· Setup, installation, troubleshooting and resolution of computer & software related issues
· Maintaining & organizing inventory of all hardware and software
. Compilation of documentation for new network implementations and or procedures
. Lifting heavy boxes, computers or servers
AUG